adminOur fan Sam, is a regular husband aiming to enhance his future prospects. He is thirtysomething and also wed with 2 young kids. He copes with his family in rented holiday accommodation with the neighborhood council assigned real estate association. He functions full-time 9-5 with the regional council as a HR officer and also is additionally a part-time fully grown trainee researching Organization Management 2 evenings weekly.
Sam mosts likely to virtually every residence video game as well as around 5 away video games per period, but he is not a period ticket holder. He angled pay for the one-off expense and does not know regarding the budget plan settlement terms. He typically satisfies a buddy at a local pub before home games, as he believes it is too costly to consume in the arena.
Sam has a ‘Residents and also Advocates’ smart card provided by the neighborhood football club as part of a joint endeavor with the neighborhood council. The card is a Football Club Membership Card with a closed bag, a repayment center that is only legitimate in the arena and also the club’s retail outlets (a closed bag owned as well as run by or in support of the club can generate hundreds of thousands of pounds in extra income and performance gains).
The ‘Residents and Supporters’ smart card also allows payment by Europay/ MasterCard/ Visa (EMV) and is Regional Authority Smart card Standards e-Organisation (LASSeO) & Integrated Transport Criteria Organisation (ITSO) compliant. This implies that it can be used to gain access to council provided solutions as well as on regional transportation. The card has actually additionally been established and inscribed based on the emerging Criteria for Smart Card Modern Technology in Stadia.
MONDAY
Sam logs on to the club’s site and checks the components for the coming month. He determines to buy two tickets for tomorrow evenings cup video game, when he will certainly take a good friend from job who has never ever been in the past. Sam just enters his ‘Locals as well as Advocates’ smart card number into the purchase display. He selects to spend for the ticket with the EMV repayment. As soon as the purchase is total Sam check his Commitment factors balance and it has actually enhanced by 200 (100 per ticket) He selects the ‘print in the house’ alternative, prints both barcoded tickets and after that sets off for job.
The bus arrives. Sam hops on as well as offers his ‘Residents and Fans’ card, which shops his ITSO compliant monthly bus ticket to the reader.
At work Sam utilizes his ‘Citizens as well as Advocates’ smart card at the office complex accessibility control visitor. This permits him to open the primary entryway door. Due to the fact that the card also acts as Sam’s staff pass it likewise has his image and provides him accessibility to his office and also various other pertinent areas in the structure. At lunchtime Sam is hectic so he makes a decision to eat at the team dining establishment. Most team have council released cards for Accessibility ID and to spend for food yet Sam’s can use his ‘Residents and also Fans’ card in all council team dining establishments. Nonetheless, the e-purse utilized in council restaurants does not allow Sam to accru points, unlike the various other e-purse also on the card.
At 17:00 Sam leaves the workplace and takes a trip home on the bus again utilizing his ‘Citizens and Advocates’ card, which stores his ITSO certified regular monthly bus ticket.
Monday is just one of both nights a week that Sam participates in a part-time training course held at the football club conference centre.
Sam drives to the stadium and also presents his ‘Homeowners as well as Supporters’ smart card to the parking obstacle. This opens up as the CRM system tells it that Sam is Studying tonite so is qualified to complimentary car park. As soon as the evenings research mores than Sam leaves the parking area using the ‘Homeowners and Fans’ card to open the leave obstacle.
When Sam obtains residence he checks his Commitment Factors equilibrium again as well as sees that he received 50 factor for attending college, as is part of a regional ‘Self Advancement’ programme run by the council and also supported by neighborhood businesses.
Variety of uses of the ‘Homeowners and Fans’ card. (10 ).
Week in the Life of a Football Supporter with a Resident’s Smart Card
Component 2 of 8
TUESDAY
Sam follows his usual regimen utilizing the ‘Locals and Fans’ smart card on the bus and also to access his office complex. At lunch time he enters to the public library as well as obtains a publication associating with his Organization Management training course. He uses the self-service workdesk and offers the ‘Residents and Fans’ smart card to sign up the finance of the books, as the card likewise works as a library card.
Sam makes a decision to go straight to the football club from the office as well as fulfills his pal outside the arena. Sam knows that he has actually neglected his ticket, however is not concerned as he just goes to the club shop where they read his card and also verify he was issued with a valid ticket. They after that validate the access control system to accept the card. (In truth Sam did not need to do this as when he utilized the card to ID himself online the previous day when purchasing the tickets, the card and also the barcoded ticket were immediately included in the accessibility control system as legitimate for entrance for this game. The system however would only accept the first type i.e. card or ticket for access, as soon as one kind had actually been utilized the 2nd would be automatically rendered void this is for security as well as profits security objectives.).
Sam’s close friend shows up as well as they both get in the stadium Sam with the ‘Locals and also Advocates’ smart card and also his friend with his very own barcoded ticket. In the stadium Sam as well as pal both get a beverage and also something to eat. As Sam has the ‘Homeowners and also Fans’ smart card he goes straight to the cashless repayment line which is shorter than the cash queue. To boost take-up of the brand-new ‘Residents as well as Fans’ card there is a price cut on all items when paying with the pre pay e-purse. Sam pays using the shut e-purse as well as he is offered quicker than his pal who is paying with money. Sam also conserves cash. Sam then obtains a text message from the football club Occasions Group thanking him for going into the stadium early and also offers him a BOGOFF (Buy One Get One Free of charge) offer on the new line in pasties from a local bakers if he uses his closed e-purse for repayment.
Sam and close friend view the first fifty percent throughout which Sam tops up his e-purse on his ‘Homeowners and also Fans” smart card by text message After that at half time he makes the most of the BOGOFF offer.
After the suit friend Sam uses his ‘Residents as well as Fans’ smart card for the bus journey residence. In your home Sam checks his loyalty account as well as sees an overall of 125 brand-new points from his purchases as well as since he got in the stadium early.
Variety of uses the ‘Homeowners and also Fans’ card. (10 ).
Week in the Life of a Football Advocate with a Homeowner’s Smart Card.
Component 3 of 8.
Wednesday.
Sam follows his common routine into work making use of the ‘Locals as well as Fans’ smart card on the bus and to access his office building. Today is Sam’s birthday the football club CRM texts his mobile phone a 2-4-1 offer to eat in the restaurant at the stadium. To take advantage of this offer Sam meets his wife for lunch at the stadium. The offer also states that if he pays for the meal with the closed purse on his ‘Residents and Supporters’ smart card he will receive treble loyalty points. Sam tops up his e-purse on his “Residents and Supporters” smart card by text message. Sam redeems the 2-4-1 offer and pays for the meal with the closed e-purse on his ‘Residents and Supporters’ smart card.
When Sam returns to work he uses the ‘Residents and Supporters’ smart card to access his office building.
After work Sam decides to go to the gym he uses his ‘Residents and Supporters’ smart card for the bus journey and once at the gym, which is a council leisure centre. Sam uses the ‘Residents and Supporters’ smart card to gain entry to the leisure centre as it is also holds his membership details. Sam uses smart card inside the leisure centre to register his use of the gym and again to use of the swimming pool. Sam then travels home on the bus using the ‘Residents and Supporters’ smart card.
At home Sam logs on to the clubs website and checks the balance on his loyalty account. He discovers that he has an additional 350 points for topping up, paying in the restaurant and also a bonus for his birthday. Sam has also been given additional points for participating on one physical activity at the gym, this is a PCT initiative to promote healthy living and combat obesity and help reduce the pressure on the local NHS. The scheme is supported by the local council and the football club.
Number of uses of the ‘Residents and Supporters’ card.( 14 ).
Week in the Life of a Football Supporter with a Resident’s Smart Card.
Part 4 of 8.
Thursday.
Sam follows his usual routine into work using the ‘Residents and Supporters’ smart card on the bus and to access his office building.
At lunch time Sam goes to town and buys a CD from a local music store and some accessories for his car from a national motor factors retailer using the EMV payment on his ‘Residents and Supporters’ smart card.
Sam has study leave in the afternoon and travel home on the bus using his ‘Residents and Supporters’ smart card, and collects his Business Management course books and course work. At home Sam logs on to the clubs website and checks the balance on his loyalty account and discovers that he has an additional 160 points for the EMV transactions at the local music store and the national motor factors retailer. As these transactions are using the EMV payment facility they attract a slightly lower rate of points than transactions using the pre pay e-purse on the ‘Residents and Supporters’ smart card.
As Sam is registered as a mature student studying at the stadium he is allowed free access to the WiFI within the stadium conference suite. Sam drives to the stadium early, for his second study night of the week, as he is meeting a study buddy there. On arrival at the stadium Sam presents his ‘Residents and Supporters’ card to the parking barrier which opens as it knows from the CRM that Sam is studying tonight and is entitled to free parking. Sam uses the ‘Residents and Supporters’ smart card to log on to the network using dual factor authentication and the system recognises Sam is registered with a sight impairment and has stored visual preferences to help him read the text. The system is set to Sam’s preferences. This same function could be used to change language for those whose first language is not English.
Once the evenings study is over Sam leaves the car park again using the ‘Residents and Supporters’ smart card to open the exit barrier.
When Sam gets home he again checks his Loyalty Points balance and sees that, just as he did on Monday evening he received 50 point for attending college, this is part of a local ‘Self Development’ programme run by the council and supported by local businesses.
Number of uses of the ‘Residents and Supporters’ smart card (12 ).
Week in the Life of a Football Supporter with a Resident’s Smartcard.
Part 5 of 8.
Friday.
Sam follows his usual routine into work using the ‘Residents and Supporters’ smart card on the bus and to access his office building.
At lunch time Sam goes to the councils ‘One Stop Shop’ to apply for Free School Meals for his 2 children. He uses a public PC and prese smart watch nts his ‘Residents and Supporters’ smart card to the reader which identifies him asks for a secret word (2 Factor Authentication). As Sam is registered with a sight impairment on the council’s public facing system his visual impairment preferences are read from the card and the councils public facing system is set to Sam’s preferences.
As the councils CRM already holds many pieces of information required for the Free School Meals Entitlement Form some information there has been automatically completed i.e. Name. DoB, Address, Contact details etc. This is called Auto Form Fill. Sam check the auto populated data is correct, completes the rest of the form and returns to work.
After work Sam decides to go to the gym he uses the ‘Residents and Supporters’ smart card for the bus journey and once at the gym, which is a council leisure centre Sam uses the ‘Residents and Supporters’ smart cardto gain entry to the centre as it is also his membership card for the leisure centre. Sam also uses the ‘Residents and Supporters’ smart card inside the leisure centre to register his use of the gym and again use of the swimming pool. Sam then travels home on the bus using the ‘Residents and Supporters’ smart card for the journey home.